Customer Reviews
"We are very happy with our composite deck re-cover (we chose to keep the base/beams to save money because they have lots of life left in them as opposed to the deck boards, stairs, and railings.) It is gorgeous, quiet to walk on for a change, and should not need maintenance for several years unlike the pressure-treated, stained, wooden deck boards, stairs, and railings. They we are skillfully able to rebuild one section of the base which was failing/settling. Benito “Benny” Diaz and his brother (apologies for not getting his name) did the actual carpentry. I have never seen such precision anywhere ever. They put in 10-12 hour days in 80-95 degree weather and got the project done in about 5 days. Thank you! Well worth the investment!"
"In the summer of 2019 I hired Evergreen Home Exteriors to fix my failing deck. The whole project was a rollercoaster from the beginning. The crew that started made several major mistakes and was eventually fired by Evergreen. The second crew fixed the major mistakes and finished the job but left one major mistake.
From 2019 to 2023 I tried to get the company to fix the problem but had no success.
In July 2023 the warranty manager (Jon) reached out to us and changed everything around. He took responsibility for the lack of follow through and came up with a plan to fix the issue. He kept me in the loop and performed the necessary work to rectify the defects in workmanship.
Jon informed us that the people responsible for delaying our warranty claim are no longer at the company. The new leadership has a proactive policy for resolving customer claims and ensuring a good experience. Evergreen has practically built the entire deck twice. This is a testament to me of their dedication to quality and customer satisfaction.
For me this huge headache is further evidence that people need to advocate for themselves when dealing with contractors. Always get multiple quotes and never make the final payment until everything is done to your satisfaction."
"I was impressed by the way your company handled the estimate process. I talked with at least a dozen contractors. Most of them didn't write anything down and none submitted a proper estimate. Your crew did a very nice job and helped me by pointing out a wood rot situation and properly fixing it. The finished result is exactly what I wanted and at a fair price as quoted. I would use this company again."
"We recently hired Evergreen to redo our deck, which was previously original Trex that had not weathered well. We got quotes from 5 companies and Evergreen was right within the others. We like that they were willing to work with us to stay as close to budget as possible. We went with Fiberon decking, which we are loving, and pressure treated wood railing with a drinks rail. We liked how upfront they were with all the costs and the final quote broke everything down by price. Not all companies did that. We got lucky and they were able to start in advance of the 8 week projected start time and they finished within 2 weeks! They used Buildertrend and were super communicative throughout the whole process. If we had any questions, our project manager Steven was on the phone with us within the hour. The project management team, Steven and Alonna, were so friendly! And the crews working on the deck were super respectful and cleaned up everything nicely once the project was completed. There was some confusion toward the end on when the deck would be finished and there was a delivery issue when their truck broke down but they were so communicative and solution oriented the entire time. No project is without some hiccups. Overall, we are super happy with our new deck and so excited to be able to enjoy it all summer! I would definitely recommend Evergreen for a new deck!"
"I recently had my front porch redone by Evergreen and I am very impressed! It was a safety hazard and they understood it needed to be done quick. They kept me informed and communicated very well throughout the entire process. I would strongly recommend them for any projects you might have."
"Wonderful crew! They keep you in the loop every step of the way and even provide pictures of the progress! I Had my siding and doors replaced and it turned out beautifully! Top notch business! Thanks again guys!!"